SHIPPING & RETURNS

Return and refund

• There will be no credit given on order price difference, due to price drops. Please select carefully at the time when you place your order.
• Any incorrect, missing or damaged items received must be reported to Flabbergast within 24 hours of you receiving the delivery. This can only be done by E-mail.
• If item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.
• Flabbergast owns the title of any extra goods shipped with your order that have been despatched in error.

Warranty claim

• All goods sold by Flabbergast come with a one-year back to base manufacturer warranty; it can only be shorter if a special note is mentioned about an item.
• Goods under warranty cover will be replaced or repaired by the manufacturers. No refund can be provided under any circumstances.
• Flabbergast is responsible for the handling of most product warranty processes. Warrantees for individual parts we sell are provided by the manufacturers, not Flabbergast.
• Warranty only covers the item(s) sold by Flabbergast.
• Warranty does not cover any other equipment used in conjunction with the item(s) sold by Flabbergast.
• Customers must request a RA (Return Authorisation) number prior to returning any merchandise to Flabbergast. RA number is deemed effective for only 10 days including the day of issue. RA number can be obtained by E-mailing us. RA number is only issued when we consider the item is in fact faulty from the descriptions provided by the customer.
• A large percentage of returned goods are found to be, not faulty. If the returned goods are determined by Flabbergast to not be faulty, then all returning shipping fees will be worn by the customer. The goods will be sent back by Australia Post COD freight collected. Flabbergast also reserves the right to charge the labour cost for examining these goods where no fault was found.
• All warrantees are voided if returned product is found in any way to be mishandled, incorrectly installed, modified, tampered, abused, physically damaged or used in a manner outside of the manufacturers specifications.
• Please attach a copy of the original invoice or provide the original invoice number. A detailed fault description sheet must be sent together with all the returning warranty goods.
• Customer is responsible for proper packaging of RA returns. All warranties will be void on items that are insufficiently or inaccurately packaged. If any item(s) returned for warranty claim is determined to be physically damaged, the item(s) will be returned to the customer as is.
• Customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to Flabbergast. Flabbergast is not responsible for any parcel missing in transit, on its return back to Flabbergast.
• Product(s) discontinued by manufacturer(s) shall be upgraded to a similar product or a credit will be given at the current market value or the purchase price whichever is lower.

Warranty turnaround time

• Turnaround time for warranty claims largely depends on the suppliers or the distributors. We will try our best to speed up the process. Please understand the time involved for a warranty claim will include: our time to test the item, shipping back to the supplier, supplier’s own test and replacement/repair, and the shipping back to us.
• We do not provide advance replacement under any circumstances. Please keep this in mind when you place your order. Flabbergast is not responsible for any losses resulting from the time it takes to have the faulty item replaced or repaired.

Shipping

We recommend Fastway Couriers or Australian Air Express for the majority of our freight. We have accurate systems in place to determine correct pricing for this service based on your location with approximate delivery times available also.

Freight charges are now calculated based on the weight or cubic measurement of an item. For instance a 100x100x100cm box of feathers only weighs a few kgs but would be a cubic weight of 250kg (using the freight industry's standard of length x height x depth x 250 = cubic kg). Many products in the computer industry have a higher cubic weight rather than dead weight.

We provide AusPOST Express service as an alternative service as in some cases it may prove cheaper, or provide service to locations not provided by Fastway or Australian Air Express. In addition for very small weights (such as a pair of fittings), we allow the use of the standard AusPOST service, if available it will be displayed. Please select the method you wish to use during checkout. An estimate of shipping cost can be gained by clicking on the link from within the shopping cart.

• We do not ship to PO Boxes.
• We only ship to Australia or New Zealand. For orders to New Zealand please create an account and login to ensure you see the correct GST free pricing and shipping options.
• We do not ship to third party addresses unless that address is known and can be verified by Flabbergast.
• Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. Flabbergast will make every effort to deliver on time. However, we shall not be held liable for delay or lost shipment.
• Customers are responsible to have someone at the delivery address to sign for and accept the delivery. Cost for re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery.

Tracking of order delivery

• When your order is shipped you will be sent an E-mail confirmation which will include an Internet link with your order tracking number which can be used to track your order. Parcels sent via Australia Post service can not be tracked at the moment.